As an Able Coach, Coaches are able to set their own coaching hours and Coaches have the freedom to work from almost anywhere with an internet connection. However, to ensure our Clients get the best possible experience and are not matched with a Coach who is on vacation there are a few instances where a Coach will need to email [email protected] about their away or offline periods.
A Coach should email [email protected] if:
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The Coach will be away for 6 or more days.
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The Coach is moving into a different timezone.
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The Coach is going to be away in the first week of coaching.
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The Coach does not have enough availability in a week to cater to all of their Clients due to an unforeseen event.
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The Coach needs to pause their coaching for a personal or other reason.
The Coach will need to include the day they will leave and their expected return date.
Following this email, Support will ensure the Coach is not assigned any Clients during their away period. Support may reassign the Coach's Clients if the Coach is away for an extended period, and will assign new Clients once the Coach returns.
Please be aware that if a Coach fails to notify the coaching department of an extended absence, leading to minimal or no interaction with Clients, or if the coaching department becomes aware of such a situation, immediate action will be taken. The coaching department will refrain from assigning new Clients to the Coach and will reach out to the Coach to seek clarification.
If the Coach is unable to provide a satisfactory explanation, their agreement may be terminated. In less severe cases, the Coach may not receive payment for the duration of their absence. The coaching department will communicate these decisions to the Coach.