Virtual Health Coach - FAQs

Working hours / flexibility / scaling up and down

• With Able, you can manage and share your working hours with your clients. In your Hireflix interview, you will be required to share your availability in terms of weekly hours, from a minimum of 10 hours up to a full-time capacity.
  Once we extend you an offer, the offer is intended to be for that amount of hours and you will receive the equivalent number of clients.

• As an Able coach, you will also have the opportunity to scale up or down your availability.
  Your availability will be shared with your clients through a calendar feature that is integrated into our coaching app. We require a minimum of 30 call slots per 100 users - these calls can be shorter calls of 10-15 minutes once you get into a flow.

• To help you manage your time and understand how many clients you can manage we have estimated that for every 100 clients you will need approximately 10 - 15 hours to complete your work weekly. This can vary depending on how active your clients are and it will likely take longer to complete your work in your first month as new clients require more time initially.

Breakdown of how a typical working day would look like

• Open the Able Coaching app and see who has scheduled calls today and at what times

• Reply to any new messages from clients

• Send out a note, inspirational quote, a gif, or generalized check-in to clients you haven’t heard from in 24h. We try to send a message to all of our clients daily to keep them engaged!

The required amount of interactions with a client

• Coaches will need to send at least one message to each client each working day, even if the user hasn’t responded. This could be an inspirational quote, a gif, or a generalized check-in message.
  This could change from time to time based on the data that we collect and continuously monitor.

Taxes

• Coaches will be solely responsible for the payment of all taxes, benefits, and compliance with labor and employment requirements. These responsibilities include (but not limited):

  (a) Payment of all taxes, benefits, national insurance premiums, social security contributions, withholding taxes, workers' compensation, unemployment and disability insurance, and any other liability, deduction, contribution, assessment, or claim arising from or made in connection with the performance of the services required by any government agency or any other competent authority.

  (b) Compliance with all applicable labor and employment requirements concerning self-employment, sole proprietorship, or any other form of business organization. Coaches are required to report all compensation received as income to the relevant government agencies as per this cooperation.

• Additionally, for coaches based in the US, we can issue 1099 tax form to any coach who is receiving funds of $600 or more for the services during the tax year.

Payment method

• To process our payments we use Stripe.

• We will send you two links in order to first verify your identity, and then for you to link your bank details to Stripe for us to be able to pay you.

• Stripe can take up to 5 working days to process a payment and will send a notification email as soon as a payment has been made

Payment structure

• Coaches are paid per active retained client per day at the start of every month. This means if you have 100 active retained clients you will be paid 100 x $0.4 (your coaching rate) for a total of $40 per day. Your monthly pay would then be 40 x 30 (number of days in the given month) for a total monthly pay of $1200 for those 100 active retained clients.

• Coaches who start during the month will be paid from the day they start receiving clients.

• Coaches can see the number of active retained clients they have by looking at the client limit on their profile, this is available in the coaching app.

• Coaches working on a full-time basis can manage up to 300 clients with earning potential of going up to $3600 a month.

Active vs inactive clients / how does it work?

• Active clients are clients that engage within the app. Active clients become inactive if they have not interacted with or opened the app in 7 days. Coaches are required to have sent three messages to a client with no response before they can consider them inactive.

Apple device

• The Able for Coaches app only works on an Apple IOS device - iPad, iPhone, Macbook with an M1 Chip, or iMac.

Holidays and days off

For new coaches, it is important to note that they may not take any days off or go on vacation in their first 30 days of coaching. If a new coach has already scheduled a vacation before joining AbleApp that falls within their first 30 days of coaching, they must contact [email protected] to reschedule their start date or make alternative arrangements. The same rule applies to coaches who need to take a sick day or personal leave during this period.

After the initial 30-day period, coaches who plan to take a day off must ensure that they do not have any appointments scheduled on that day or notify their clients to reschedule their appointments. Coaches must also ensure they have updated their availability on any off days.

In the event that a coach is planning to be away for three or more consecutive days, they must notify [email protected]. This is important so that support does not assign additional clients to the coach during their time off. If a coach will be away for more than seven days, support will also determine if their clients need to be reassigned to a new coach.

Remember, communication is key when it comes to taking time off. Coaches are expected to be proactive in ensuring that their clients are not left without the support they need.

Management

At Able our coaches are consultants and do not have a supervisor or direct manager. Still, their performance is monitored and low-performing coaches are emailed when they do not meet our minimum expectations.

Able will be implementing a new minimum engagement policy which will be shared with all new coaches as well as existing coaches. The full policy can be found here: Minimum Engagement Policy. This policy will change over time and coaches will receive an email whenever a change is made.

Coaches who do not meet the minimum engagement outlined in this policy will be contacted by the Coach Coordinator or Head of Coaching to address the reason(s) for poor engagement and to help coaches improve their engagement.

Point of contacts

Your principal Company contact:

Name: Carolyn Nicholas
Title: Director of Coaching
Email: [email protected]

Coaching Best Practices

• From within the app, you will find a Help Center that has lots of articles and resources to help you with our Able Best Practices.

• You can also reach out to our Customer Support team with the “Contact Us” Feature. The client can also access Support in the same way from their app.