NOTE: If you for some reason can't log into the app, please email [email protected] ASAP as they are staffed 24/7

We have a Customer Support (CS) team in place for you no matter what your question or need is!

Your client has a Support Portal within their app which they can use for any help that is required on their side. They can find this by going to their Journal at the bottom right corner of their screen, then clicking on the icon on the top left to bring them to their Profile page. The Help Center is located in the About You section.

However, clients may still come to you with any tech issues or billing questions. All you have to do is go into your Support Portal from the Able for Coaches app and get in touch there. If your inquiry is around a client's tech issue or billing question, it will be directed to Customer Support. If it's a question about you and/or coaching, then it will be directed to the Coach Support Team.

Please use the following keywords when writing to support you to ensure that your request gets processed fast and with the right team.

If you or a customer have a technical issue, use the following keywords: Technical issue + the description of the situation + customer ID if it’s on the customer’s side

If you or a customer have questions regarding the subscription or invoices, use the following keywords: Billing + the description of the situation + customer’s ID

If a customer has an underlying health issue and you can continue with the coaching, use: Vulnerable + customer’s ID

We are currently not supporting users under 18 years old, so if you found out that when subscribing, they have provided a false date of birth and are under 18, please let the support know by using: Underage + customer’s ID

It’s unlikely that it will happen, but just in case if a customer is being rude to you, we want to ensure we help you with this situation. You can report it by typing in the support window: rude customer + customer’s ID

Here's how to get in touch with customer support:

1. Open the app and click on the "Me" section.

1. In the Help section, choose the option "Contact us."

2. A new window will pop up - drag it up to find a "Send us a message" section

1. Tap on the "Send us a message" button and type in your request.

Please always remember to include the User ID with any specific user-related issues and a brief explanation of the problem.