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Onboarding

Cezane
By Cezane
2 articles

Your Able Profile Picture - A Complete Guide

Our marketing team will take your photo and add a new background so that all of our coach profiles are consistent with our branding and marketing. There are a few KEY points that you must adhere to when submitting your photo to us. We will reject the photos if these points aren’t followed! 1. Quality and image size Please provide an image of at least 1000 x 1000 pixels. If the image is smaller than this it will appear blurry. The mistake you want to avoid here is providing an image that's too small. Blurry images will make you look unprofessional, and clients will form an opinion of you. 2. Angle Please only send in photos with your face looking straight into the camera from a front-view angle. No tilted heads horizontally or vertically (looking up, down, or sideways into the camera). This is a crucial point in getting all our coaches' photos consistent and achieving the best results. See the table below for references. 3. Good lighting All great shots begin and end with good lighting. Taking some time to get the lighting right will dramatically improve the look of your picture. Flood your face with natural light. The best lighting for taking your Able profile picture is soft natural light. Lighting makes a huge difference to how we look in photographs, camera flashes can make your skin shiny and a lack of lighting can leave the image underexposed or leave unflattering shadows on your face. Ideally try taking the picture outside at a time of day when the sun is not too bright, or on a cloudy day. 4. Ask someone to take your Able profile picture for you If you really want a great Able profile picture, you should consider getting some help. It's really difficult to take a good picture of yourself and this is something that you want to get right. No selfies. No vacation backgrounds. Hiring a professional photographer is ideal and a worthwhile investment. A good professional photographer will have the skill to help you feel at ease, strike the right pose, get the right lighting, and get you smiling. If you are not in a position to hire a photographer, don't worry, a friend with a good camera or phone can be a great alternative. Choose someone who puts you at ease, has the patience, and ideally knows how to take a good picture. 5. Other points to be aware of when submitting your picture 6. Quick checklist before submitting your picture Before submitting your picture we suggest that you take a look at the checklist below to see if your image is according to our guidelines. This way we avoid going back and forth on image submission, aiming for the best results to get professional good-looking pictures that will attract more clients. ✅ Is my picture in a proper size and good quality/resolution? ✅ Is my picture in a front view angle, looking straight into the camera? ✅ Is my picture well-lit with no dramatic lighting? ❌ Is my hair covering my facial features? ❌ Do I have strong make-up on or hands touching my face? ❌ Is my picture cropped, on tilted angles, or with an exaggerated reaction

Last updated on Sep 29, 2023

How to access Customer Support & Coaching Support

NOTE: If you for some reason can't log into the app, please email [email protected] ASAP as they are staffed 24/7 We have a Customer Support (CS) team in place for you no matter what your question or need is! Your client has a Support Portal within their app which they can use for any help that is required on their side. They can find this by going to their Journal at the bottom right corner of their screen, then clicking on the icon on the top left to bring them to their Profile page. The Help Center is located in the About You section. However, clients may still come to you with any tech issues or billing questions. All you have to do is go into your Support Portal from the Able for Coaches app and get in touch there. If your inquiry is around a client's tech issue or billing question, it will be directed to Customer Support. If it's a question about you and/or coaching, then it will be directed to the Coach Support Team. Please use the following keywords when writing to support you to ensure that your request gets processed fast and with the right team. If you or a customer have a technical issue, use the following keywords: Technical issue + the description of the situation + customer ID if it’s on the customer’s side If you or a customer have questions regarding the subscription or invoices, use the following keywords: Billing + the description of the situation + customer’s ID If a customer has an underlying health issue and you can continue with the coaching, use: Vulnerable + customer’s ID We are currently not supporting users under 18 years old, so if you found out that when subscribing, they have provided a false date of birth and are under 18, please let the support know by using: Underage + customer’s ID It’s unlikely that it will happen, but just in case if a customer is being rude to you, we want to ensure we help you with this situation. You can report it by typing in the support window: rude customer + customer’s ID Here's how to get in touch with customer support: 1. Open the app and click on the "Me" section. 1. In the Help section, choose the option "Contact us." 2. A new window will pop up - drag it up to find a "Send us a message" section 1. Tap on the "Send us a message" button and type in your request. Please always remember to include the User ID with any specific user-related issues and a brief explanation of the problem.

Last updated on Sep 29, 2023